Last updated: June 2026
Funds are held in escrow until the deal terms are met. This protects the buyer from paying for something they never receive, and the seller from delivering something they are never paid for.
If something goes wrong, either party can open a dispute from the deal. Opening a dispute pauses the normal flow and routes the deal to a neutral mediator for review.
Both parties may submit evidence such as messages, screenshots, and delivery proof. The mediator reviews the agreed terms and the evidence, and may ask follow-up questions before deciding. Dispute decisions are made by a person, not by an automated system.
A dispute can be resolved by releasing the funds to the seller, refunding the buyer, or a partial settlement that splits the funds. The decision is recorded with the deal and is final for the purpose of releasing escrowed funds.
Platform and settlement fees follow the published fee schedule and the final decision. Network costs already incurred on a settlement network cannot be reversed.
A deal that has not yet been funded can be cancelled without a dispute, and no platform fee applies because no funds were held.
Escrow frozen on dispute
The moment a dispute is opened the escrowed funds are frozen. Neither party can release, cancel, or redirect them until the mediator issues a ruling.
Evidence window
Both sides have a fair window to submit their case. Accepted evidence includes chat logs, screenshots, delivery proof, and settlement transaction records.
Decision is final
The mediator's decision is final for the purpose of releasing escrowed funds. It is recorded immutably against the deal record.
Most disputes are resolved within a few business days. Complex cases requiring deeper evidence review may take up to 7 days.
Day 1 — dispute opened
Either party triggers a dispute from the deal dashboard. Funds are immediately frozen and both sides are notified.
Evidence submission
Both buyer and seller upload their supporting evidence: chat exports, delivery screenshots, confirmation receipts, and any other relevant proof.
Mediator review (up to 7 days for complex cases)
A neutral mediator reads the agreed deal terms and all submitted evidence. They may ask clarifying questions to either party before deciding.
Decision issued
The mediator records their ruling: full release to seller, full refund to buyer, or a partial split. Both parties are notified immediately.
Funds released or refunded
Settlement is executed in line with the ruling. Network costs already incurred cannot be reversed.
The clearer your evidence is, the faster a ruling can be made. These four types of proof carry the most weight in any dispute review.
Agreed written terms
A deal with clearly written terms agreed by both parties at the outset leaves no ambiguity about what was promised. Vague or verbal-only agreements are harder to adjudicate.
Delivery screenshots
Visual proof of what was delivered — or not delivered — gives the mediator objective evidence to work with. Timestamped screenshots are stronger than descriptions.
Timestamped chat
Conversation exports showing the negotiation, any delivery confirmations, and any complaints raised in real time provide a reliable chronology of events.
Settlement transaction proof
Transaction references and settlement records confirm exactly what moved and when. This type of evidence cannot be edited after the fact, so it carries significant weight.
See how a deal flows end to end on How it works, or review the fee schedule.
Questions about this policy?
Our team is happy to clarify anything before you trade.